We are here to help
Megasol Support
Answers to common questions and a direct path to personal support.
Email us directly
Tell us briefly what happened. App version, iOS version, and the affected area help us investigate. Never send passwords or full payment details.
Sign-in and magic links
Check spam and promotions folders and make sure you use the same email address. A code can be used only once and before it expires.
Missing subscription or scan pack
Open Profile → Plan & Receipt Scans and refresh Scan Usage. For an existing subscription, use Restore Purchases in Subscription Details. Use the same Megasol and Apple accounts as the original purchase.
Scan limit reached
Only successful Receipt AI results consume included allowance or scan credits. Separate safety limits protect against unusually high or unreadable upload activity. Manual expense entry always remains available.
Opening a household invitation
Open the private invitation link on your iPhone. If you need to sign in first, Megasol keeps the invitation and opens it again after authentication.
Cancelling a subscription
Apple manages subscriptions. Open Subscription Details in Megasol and choose Manage in App Store. After cancellation, Plus remains active until the end of the paid period.
Deleting your account and data
From Profile, choose Delete Account and Cloud Data. Account deletion does not cancel an Apple subscription; cancel it separately in App Store settings.